Returns & Exchanges
At Havens, we want you to love every piece in your home, which is why we offer a 30-day return window for most items in their original condition. If your selection isn't the perfect fit for your space, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing